RETURN POLICY
Returns
Ebooks, Audiobooks, and Gift Cards
No refunds are available on digital products. This includes ebooks, audiobooks, and gift cards.
In the event that a digital order is accidentally duplicated, the duplicate will be refunded. Please notify us within 30 days of purchase by emailing info@everheroproductions.com. We will be able to pull up your previous order via our Shopify Store Account.
Print products
We do not accept returns for change of mind. If you received damaged or defective print books, we are happy to provide a replacement order with free shipping or a refund if you notify us within 14 days of receiving the delivery by emailing us at info@everheroproductions.com. Please use the subject "returns" and include your name, order number, reason for return, and photographs of the defective or damaged
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer a refund or exchange.
CANCELLATION AND REFUNDS of ARTWORK (different from Print, eBooks, and Audiobooks)
Because commissioned artwork is created specifically for Client and requires Artist to reserve production time, refund eligibility depends upon the stage of the Commission at the time of cancellation.
A. Cancellation Before Substantive Creative Work Begins
If Client cancels before Artist has begun substantive creative work on the Commission, the Commission Price will be refunded, less any non-refundable transaction charges, specially purchased materials, approved expenses, or other costs incurred specifically for the Commission.
B. Cancellation After Preliminary Work Has Begun
Once Artist has begun substantive creative work—including sketches, preliminary drawings, composition studies, color studies, preliminary paintings, design development, or similar project-specific creative work—fifty percent (50%) of the Commission Price becomes non-refundable.
If Client cancels after this stage has begun, Artist will retain fifty percent (50%) of the Commission Price and refund the remaining fifty percent (50%), less any separately approved or non-refundable expenses.
C. Cancellation After Client Approval of Preliminary Artwork
Once Client has approved the sketch, preliminary painting, composition, concept, or other agreed creative direction and authorized Artist to proceed with the final artwork, fifty percent (50%) of the Commission Price remains non-refundable.
If Client thereafter cancels, rejects, abandons, or otherwise elects not to proceed with the Commission for reasons unrelated to Artist’s material failure to perform under this Agreement, Artist will retain fifty percent (50%) of the Commission Price and refund the remaining fifty percent (50%), subject to any separately approved or non-refundable expenses.
A change in Client preference, cancellation or alteration of Client’s underlying project, decision to use another artist, or rejection of artwork that substantially follows the Client-approved creative direction does not constitute failure by Artist to perform.
D. Cancellation After Substantial Completion of Final Artwork
Once the final physical artwork has been substantially completed in accordance with the Client-approved creative direction, the Commission Price becomes non-refundable.
Remaining finishing work, scanning, photography, color correction, preparation of digital files, typography, layout, packaging, or other final-production tasks do not prevent the artwork from being considered substantially completed for purposes of this provision.
E. Cancellation After Completion or Delivery
Once the commissioned artwork has been completed and the agreed deliverables have been delivered or made available to Client, the Commission Price is non-refundable, except where otherwise required by applicable law.
All other products
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Books with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve taken these steps and still have not received your refund yet, please contact us at INFO@EVERHEROPRODUCTIONS.COM
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at INFO@EVERHEROPRODUCTIONS.COM and send your item to: 18363 IRIS LANE, YORBA LINDA CA 92886, United States
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
18363 IRIS LANE, YORBA LINDA CA 92886, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Consider using a trackable shipping service or purchasing shipping insurance.